Privacy Policy

Alcom System (“we”, “us”, “our”) values your privacy. This Privacy Policy explains what personal data we collect through alcomsystem.com, why we collect it, how we use and protect it, and the rights you have over it. It applies to anyone who visits this website, submits an enquiry, applies to become a business partner, or contacts us through phone, email, or WhatsApp.

By using this website or submitting your details through any form on it, you consent to the practices described in this policy. This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 along with its associated rules.

1. Who We Are

Alcom System is a manufacturer of aluminium windows, doors, facade, and partition systems, based in Surat, Gujarat, India, established in 1991.

2. Information We Collect

We collect information you choose to share with us through:

Product or project enquiry forms
The Become a Business Partner application form
Lead forms shown alongside our advertisements on Google or Meta
WhatsApp Business chat
Phone calls or emails made to the numbers or addresses listed on this site
Newsletter or brochure download requests

This may include your name, business or company name, email address, phone number, city or location, the nature of your enquiry, and any other details you choose to provide.

We also automatically collect some technical information when you browse this website, such as your IP address, browser type, device type, referring website, and pages viewed, through cookies and similar technologies described in Section 5.

3. How We Use Your Information

We use your information to:

Respond to your enquiry, quotation request, or business partner application
Contact you by phone, email, SMS, or WhatsApp about your enquiry
Evaluate and process channel partner and dealership applications
Send you brochures, catalogues, or updates you have requested
Improve our website, products, and services
Measure and improve our advertising on platforms such as Google Ads and Meta

By submitting your details through any form on this site, you authorise Alcom System and its authorised representatives to contact you by phone, SMS, email, or WhatsApp regarding your enquiry. We do not sell your personal information to any third party.

4. Third Party Tools and Services We Use

This website and our advertising activity use the following third party services, each of which may collect information about your visit or interaction, subject to their own privacy policies:

Google Ads and Google Analytics, to measure website traffic and the performance of our search advertising
Meta (Facebook and Instagram) Pixel, to measure the performance of our advertising on Facebook and Instagram
WhatsApp Business, to communicate with you regarding enquiries and applications you initiate
YouTube, where embedded videos appear on our website

We encourage you to review the privacy policies of these providers for more detail on how they process data.

5. Cookies

This website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and measure the effectiveness of our advertising. You can control or disable cookies at any time through your browser settings. Disabling cookies may affect certain features of this website.

6. Sharing of Your Information

Your information may be shared with:

Our internal sales and business development team, and authorised representatives, to follow up on your enquiry or application
Service providers who help us operate this website, run our advertising, or manage customer communication, such as Google, Meta, and WhatsApp
Government or legal authorities, where required by applicable law

Any third party we work with is required to handle your information responsibly and only for the purpose it was shared

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your enquiry, processing your partnership application, or meeting our legal obligations. Where you have subscribed to a newsletter or marketing communication, you may unsubscribe at any time, after which we will stop using your information for that purpose.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 of India, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent for us to process your information
Request erasure of your personal information, subject to any legal retention requirements
Register a grievance regarding how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

This website and our services are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

11. Grievance Officer and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Grievance Officer: Yogesh Gajera

Email: [email protected] Phone: +91 7016677664

Address: Rameshwar, 2nd floor, Nr Bhatar Char Rasta Udhana – Magdalla Rd Opp. Vidhyabharti School Surat, Gujarat 395001

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.